ES Si decides cancelar tu reserva antes de la fecha de inicio del contrato, se descontará el equivalente a una mensualidad de la fianza como penalización, perdiendo el importe total de la fianza y el coste de los servicios. En caso de presentar a un inquilino sustituto que cumpla con los requisitos establecidos y cubra el período completo de la reserva, consideraremos devolver la fianza, excluyendo el importe correspondiente a la tasa de servicios, que no será reembolsable. EN If you decide to cancel your reservation before the start date of the contract, the equivalent of one month's deposit will be deducted as a penalty, forfeiting the full amount of the deposit and the cost of services. In case of presenting a substitute tenant who meets the established requirements and covers the full period of the reservation, we will consider returning the deposit, excluding the amount corresponding to the service fee, which will not be refundable. IMPORTANT "To complete your reservation, the booking fee must be paid in cash on the day of check-in. The security deposit and pending utility charges for the first month must be transferred in advance, no later than 48 hours before the contract start date. We cannot proceed with the check-in if these payments have not been completed"